Frequently Asked Questions.
Glowavana is your go-to online store for premium, authentic Korean skincare products, carefully curated for all skin types and Jamaica’s tropical climate. From glow-boosting serums to lightweight sunscreens, we bring you the best in K-beauty, ensuring effortless self-care with island-wide delivery. Shop with confidence and discover skincare that truly works for you!
What is Glowavana?
Glowavana is your go-to destination for Korean skincare products in Jamaica. We offer premium, handpicked skincare solutions tailored to suit all skin types and Jamaica’s sunny, humid climate.
Are your products authentic?
Yes! We only source directly from trusted and reputable Korean skincare brands to ensure all our products are 100% authentic and effective.
Do you cater to all skin types?
Absolutely! Whether you have oily, dry, combination, or sensitive skin, we have products designed to meet your unique needs.
How do I know which products will work for me?
Our product descriptions include detailed guidance for specific skin concerns and types. You can also reach out to us for personalized recommendations through our contact page.
Do you deliver across Jamaica?
Yes, we deliver island-wide! No matter where you are in Jamaica, we’ll make sure your Glowavana products arrive at your doorstep.
How long does delivery take?
Delivery typically takes 2–5 business days, depending on your location. We’ll keep you updated on your order status every step of the way.
What are the shipping fees?
Shipping fees vary based on your location and the size of your order. During checkout, the exact shipping cost will be displayed.
Do you offer free shipping?
Yes! We offer free shipping on orders over a certain amount. Check our website for current promotional details.
What payment methods do you accept?
We accept credit cards, debit cards, and online payment gateways. Our goal is to make checkout as seamless as possible for you.
What is Glowavana’s return policy?
We accept returns within 7 days of delivery for unused, unopened, and undamaged products. If there’s an issue with your order, just contact us, and we’ll help sort it out.
Can I exchange a product?
Yes! If you need to exchange an item, just ensure it’s in its original condition and reach out to us within 7 days of receiving it.
How do I track my order?
Once your order ships, you’ll receive an email with tracking details so you can monitor the delivery status.
Are your products suitable for Jamaica’s tropical weather?
Definitely! Our skincare selection is curated to work with sunny, humid conditions—think lightweight sunscreens, hydrating serums, and sweat-proof formulas.
Do you have products with SPF for sun protection?
Yes, we offer lightweight, non-greasy sunscreens perfect for daily use in Jamaica’s tropical climate. They’ll protect your skin without feeling heavy.
What products do you recommend for dark spots?
We recommend our glow-boosting Vitamin C serums and glycolic acid treatments to help reduce dark spots and even out skin tone.
Do you offer any discounts or promotions?
We regularly offer discounts and promotions! Be sure to sign up for our newsletter and check our website and social media for updates.
Are your products cruelty-free?
Most of the brands we stock prioritize cruelty-free products. Check the individual product descriptions for specific details.
Can I shop in person or is Glowavana online-only?
Start with the basics! A good cleanser, a hydrating toner, a serum tailored to your needs, a moisturizer, and sunscreen are the essentials for glowing, healthy skin.
What’s the best way to start a skincare routine?
Glowavana is an online store, making it super easy to browse and buy from the comfort of your home. We’re here to make self-care effortless!
How do I contact Glowavana for help?
You can reach us through our website’s contact page or drop us a message on our social media channels. Our team is always happy to assist you!